Paper Trey Ink butterfly kisses set...

[coribravo]

Does anyone else have this set yet? I have a question...I am loving all of these stamps, but my solid image butterfly has a spot in the center of one of the left wings that won't stamp on paper no matter how hard I press. I can see through the acrylic block and it just never touches the paper no matter how hard I push on it. This is my fist experience with Acrylic stamps, so I'm not sure if it's something I am doing wrong. Any suggestions?????

TIA
Cori

[Mahloumel]

I would contact the company if I was you; this isn't the norm with any of my acrylic stamps. Putting down some padding (either a pad of paper, a mouse pad, or a sheet of fun foam) under the surface you're stamping might help, but it sounds to me more like a small manufacturing issue that arises every so often. I've had the same issue in my rubber stamps too from time to time; don't learn to live with it, instead, contact the company and they should have a way to resolve the problem for you.

[Papertrey Ink]

A member of my design team let me know that your dilemma had been posted, and I thought I would address it directly to avoid any confusion! First of all, let me apologize for your issue! Hopefully I can help! If this were happening to me, these are the steps I would take...

-Check the surface you have your cardstock on. I know this sounds so silly, but even the slightest divot in you table top can cause the result you are describing.

-Try adhering the stamp to the other side of your block. It wouldn't hurt to try and see if it is a little more "level".

-Wash your stamp under hot water and "massage" it. Dab dry with something that won't leave lint behind ( I actually prefer to let mine air dry).

-If the above three "trouble-shooting" methods don't work, send a quick email over to Julie through our customer service address. We will be more than happy to replace the single image for you!

I hope that you enjoy your set! Here's to beautiful butterfly creations in your future!

~Nichole Heady
Papertrey Ink
www.papertreyink.com

[kriegermom]

The above message is why i totally love this company already. Personal service just through word of mouth. I hope they don't lose that interaction once their product line increases. But.....I'm hooked regardless. haha

[staramaze]

Talk about service! This is why it pays to buy from vendors that support SCS!

[Shanon]

I totally agree. I LOVE their website, customer service, and the blog is to DIE for.

Quote:

Originally Posted by staramaze

Talk about service! This is why it pays to buy from vendors that support SCS!

[housefan]

Got my stamps from them today and I could not be more thrilled. Having so much with those pliable ribbon stamps. Have already come up with some very cool options!