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Originally Posted by 905lovestostamp I am having a very frustrating issue with the same e-bay seller, Simon Says Stamp, and want to warn members that I would never buy from them again. This was my second order with them (the first arrived without any problems, although I found their shipping policy a bit unclear, and I thought that I was going to get free shipping--that was only available on their non-e-bay store, so I paid what I consider a high shipping price to Canada), and it was a fairly large order. One item arrived with a shattered bottle ( part of a prima flowers set of three in a gift box), several items were missing, and one stamp was defective (the rubber was cut so narrow, that it moves when I try to stamp with it). I contacted the seller, and was told that they would refund the money for the missing items and they asked me to provide a photo to prove the damage (perfectly reasonable, I thought). They really didn't respond to the stamp issue, but finally said that if it was defective that they would replace it. I sent the photo of the damage, and was told that the bottle of flowers would be sent and I would receive a refund for the missing items. Neither ever happened, and they will not respond to my numerous e-mails. Thus, I will be forced to go to e-bay and paypal, and issue a claim against them. It is interesting to hear that I am not the only person who has had trouble with this company, and I would not want anyone to go through the frustration that I have been through. They have great merchandise, but their shipping prices to Canada are extremely high. I would stay away from this company. This is my first experience of having to go to e-bay to mediate a problem with a seller--mistakes can happen, and in my experience, most sellers will go out of their way to make things right, and I have bought lots of stamps and accessories without any problems that were not made right by the sellers. Just be warned if you decide to deal with this company, if there are problems with your order, you may have a similar experience to mine or the member above.
Thanks,
905lovestostamp |
I would like to inform the SCS members of an update to this situation with Simon Says Stamp. When a company makes a situation right, I believe that it is important to share that information too.
I was browsing in e-bay and came upon an item that looked interesting, but alas it was being sold by Simon Says Stamp. For some reason, I took the time to leave a short note stating that although I'd like to bid on the item, this was the one seller at e-bay that I would not deal with and why. I was shocked to receive a reply from an employee stating that although she didn't know anything about my situation and couldn't find a record of my ever buying with them, that she hoped that I would buy with them in the future.
I decided to take the time and send a cover note with all of the documentation of the order, the invoice, a brief history of the situation, and all of the correspondence from that situation, and was pleased to receive e-mails from that employee, as well as Heidi, who I believe is the owner of Simon Says Stamp. It took some time (I had no problem with that) while they ascertained that they could not replace the broken bottle nor the missing tins of flowers, so they refunded the money these items would cost plus the applicable shipping. I just received that notification from Heidi just a few minutes ago, so I wanted to leave this posting to let everyone know that this company has finally made this right, and I'm grateful that they took the time and trouble to sort it out.
I have asked for a suggestion as to how to handle such a situation, should I choose to order with them again and there's a problem with my order, such as something is missing, broken, or the wrong item is sent--and I'm hoping that my question will be addressed. I have asked that question in other e-mails but it has yet to be answered. To be fair, I'm hoping that it will be answered now, so that I will have the confidence to consider shopping there again.
I hope that I have documented the situation fairly, for my only intention was to let the SCS members know of my experience, so that they can make their own decisions as to where to shop safely. I'm happy to be able to report that my situation with Simon Says Stamp is finally sorted out fairly, and I was very happy with the manner in which I was treated since the matter was revisited this past week. I wish that company well, and hope that their system of handling order problems will be updated, so that my situation will not occur for other customers in the future.
Thanks,
905lovestostamp
