Making Memories Customer Service
Okay, so I just posted a negative thread about bad customer service, so I need to post this one about one of the few companies left with stellar customer service! About a year ago I purchased the Making Memories (MM) large paper cutter that runs about $50. LOVE the precision of this cutter, and the self sharpening blade feature! (<-that alone saves a bundle!) After a few months, I noticed the black measurement line markings were wearing off......and kept continuing to do so. This was such a bummer to me, since I had found a cutter I really loved! It became very difficult to get accurate measurements with the markings all rubbed off. So I contacted the company through the website, and just as I was about to give up hearing back from them, I get a box in the mail! What was in said box? *giggle* Let me tell you! A brand new, improved cutter (that the markings have not been fading on AT ALL I might add!), as well as a cute MM recycle shopping bag, and an Animal Crackers box of embellishments! WOW! Now *that* is customer service! I would have been perfectly happy with the new cutter with markings that won't wear off! The added items were just a nice bonus! How awesome that a company in this day and age stands behind their product, acknowledges when there is a quality issue, AND corrects the problem! Very refreshing!
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