Wow. I just bought a GC myself. I've not used any 3D folders in it. (I'll be extremely cautious if I do).
Did she use the recommended plates? I actually just got the raspberry plate for embossing. I believe that you have to use the raspberry adapter plate with it or it won't work. Did you all use the raspberry plate?
Here is a video clip from spellbinders. I wanted to make sure that I was telling you right. I was correct.
https://www.youtube.com/watch?v=jj0NVsnzhks